06.30.13
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Facebook Performance Report June 2013

Facebook Performance reportIt’s been a big couple of weeks at work with the release of our latest Australian Facebook Performance Report – June. Produced quarterly, it’s become the benchmark report for Australian brands on Facebook. Using Social Pulse, data was analysed from 20 industries for the date range 13th May – 10th June. The report looks at fan growth, engagement rates and share of conversation. The learnings from the report can be applied to any brand worldwide.

Travel, TV shows, FMCG and fast food restaurants dominated the Top 30 largest Australian Facebook pages by fans numbers. The ‘Australia’ tourism page topped the list with 4 million fans followed by the television show Bananas in Pyjamas with 2 million fans. Snack foods brand Pringles Australia tops the FMCG list with 1.3 million fans and fast food restaurant Domino’s Pizza – Australia came in 7th place with 850,000 fans.

For the first time, the Facebook report includes a breakdown of the top performing posts (by likes, comments and shares) by industry.

Tourism tops the list for Facebook posts that generate the most Likes. A post by the Australia page generated 66,000 likes followed by Sydney Australia’s page which had 53,000 likes on one of its post. Both posts included images of iconic Australian landmarks and the post copy was 185 characters in length.

Fast food restaurant KFC with its Hot & Spicy post attracted the most comments with 10,600 followed by the Sydney radio station 2DayFM’s post which had 4,600 comments. KFC’s post asked fans which state was the biggest fan of its new product release.

The Australia page had the most shares with two of its posts, both showed cute images of a Wombat (11,600 shares) and Koala (8,300 shares). Outside the tourism industry, television show The Biggest Loser – Australia post had 6,700 shares for a video post. A popular post used by brands, ‘memes’ were also popular for shares with a meme posted by 2DayFM had 5,500 shares.

Click the link to view the Facebook Performance report. If you know of similar reports from America and Europe please post the links in the comments section, it would be interesting to compare the data.

 

06.02.13
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Media has a role in educating about racism

Mountain DewRacism has reared its ugly head this week in Australia. Last week’s Australian Football League (AFL) round was meant to be a celebration of Indigenous culture, however an incident by a supporter took the shine off the round. Aboriginal football star, Adam Goodes was subjected to racial slurs and was also involved in another incident during the week when media personality and AFL club president, Eddie McGuire suggested Goodes should help promote the upcoming King Kong musical.

Looking at the conversation that followed its evident that Anglo Australians have a lack of understanding of derogatory terms and the impact racism has on people. Television host, Michael Leach from television show Offsiders summed it up well this morning when he said that we haven’t had the same conversation American has had on the topic. I have to agree with him. It would be great if McGuire used his media influence to lead this conversation.

The topic got me thinking about racism on television. Over the years advertisers have been labelled racist due to insensitive adverts. A recent online commercial in America for Mountain Dew was pulled due to stereotyping black males as criminals. The ad was produced by Tyler, an African-American rapper. Some people claimed the ad was the most racist ever.

In Australia KFC was forced to pull its TV commercial last summer due to racism claims. In the commercial white cricket fans offered West Indian supporter’s fried chicken at a cricket game. The advert made it all the way to the United States where Americans labelled Australians racist because the ad insinuated that African Americans eat a lot of fried chicken.

What’s been good to see recently in Australian is the use of non-white characters in commercials. Marketers have finally caught on that Australia is a multicultural place! Now we just need television shows to do the same and be more racially diverse

05.26.13
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What’s in a name? Are you tempted by V Energy’s latest flavour?

V Not OrangeNew Zealand beverage company Frucor, manufacturer of V-Energy drinks has added a limited edition ‘V Not Orange’ flavour to its range. Just as consumer tastebuds started to move away from cold caffeinated drinks to hot beverages, V Energy needed a product to keep interest in their range during the cooler autumn and winter months.

Limited edition product releases are intended to create awareness and boost sales during quiet periods. The marketing guys at V Energy have come up with some great campaigns over the years, but had their latest campaign achieved their objective?

The smarts behind this product release is in its name, ‘V Not Orange’. Having not tried the new flavour I was curious to find out what people online were saying about the taste. Blogger Chris Jager, a self-confessed lover of V Energy drinks taste tested the product on the blog, Lifehacker. He scored the product 8 out of 10. The flavour of the drink was a combination of eating handful of jellybeans with a slight orange after taste, Jager commented.

A post on V Energy’s Facebook page on the 8th April asked fans what they thought of the new flavour generated 955 comments and over 7,000 likes. While the new flavour generated a mixed response, what was more interesting was the discussion around the name of the new product; it was a real conversation starter which most likely extended offline. To promote the new flavour V Energy is running a competition on its Facebook page, fans can win a trip to LA and weekly product prizes. Entrants must upload an image of fans photo bombing shots with the new flavour. Due to the design of the App it is hard to gauge how many people have entered the competition.

Working at an online marketing agency it’s not unusual to see developers sipping on energy drinks, however I hadn’t seen anyone try the new V Energy flavour. While waiting for our food at the pub on Friday the conversation turned to if anyone had tried the new V Not Orange drink and the merits of the marketing campaign behind it (I decided to write this article based on that discussion).

No one had tried it, but the very fact that everyone was talking about it was evidence that the marketing guys at V had achieved their goal of achieving awareness. Will this translate into trialling the product is yet to been seen, but I would say 35% of V drinkers that know about the product would most likely trial the new flavour out of pure curiosity. And that would be enough to keep sales going until the appetite for cold drinks returns in spring.

05.19.13
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What’s the difference between marketing strategies and tactics?

ImageMany newbies and experienced marketers confuse strategies for tactics. This is quite common in the digital industry, especially social media, which is full of savvy social media users, but most times they don’t see the big picture and deal with just the tactical execution.

Strategies are a subset of your business goals. Tactics are the actions taken to achieve the goals. Everything starts with the business goals, for example grow sales by 20% this financial year. These are the high level targets for the business. Strategies explain how you will achieve the goals.

Like most organisations, soft drink/ soda manufacturers would look to grow sales, but in a saturated market they would look at other food lines/ categories to achieve their goals. The ice-cream category is often used by soft drink manufacturers to broaden their sales. Ribena, a popular blackcurrant drink has released an ice-block product.

Ribena would have done their market research and understood their target market likes to keep cool in summer and ice-blocks fit that need. Research probably also told them that consumers for years had been creating their own version of Ribena ice-blocks by freezing the juice at home. In addition the ice-cream confectionary market has been growing steadily as a result of hotter and more prolonged summers.

When it came to tactics, Ribena would have most likely used a combination of television and print advertisements and social media to promote the new product. Social media is used a lot these days to launch a product, for example a simple 25 words or less competition is good way to generate interest in a new product. Once brands have built-up a good following on social media they can leverage this for product launches.

Now I’m not sure of the success of Ribena’s ice-block product, but if you want a better example check-out the blog ‘Brand Insight Blog’, John Ferguson references the famous ‘Arm & Hammer baking soda’ example.

05.07.13
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First blog post to launch Jimmy’s Marketing news

Welcome to Jimmy’s Marketing News blog, a place where I will discuss marketing theories, digital, social media and comment on advertising that catches my eye. Jimmy

Why start a blog, it’s something I’ve meant to do for a while. Previously I had a travel blog, but got lazy and don’t get to travel as much anymore. With over 5 years of digital experience it’s time to get my thoughts down. In Trevor Young’s latest book microDOMINATION, he explains the benefits of having a blog.

I write this while watching Celebrity Apprentice, the episode where they launch the new Tim Tams treat pack range. Comedian and ex-marketer Peter Berner and PR expert Roxy Jackenko were the project managers. I have to say, what a great way to launch a new product! Looking at the Twitter stream, everyone is craving Tim Tams. I wonder how much Arnott’s spent to launch their product to a national audience! Looking purely from a PR and social media ROI perspective, I have a feeling they’ve recouped their investment!

Both teams held events in Sydney’s Pitt street mall. In the boardroom the gloves came off and the attacks were sustained! I admire celebrities who participate in shows like Celebrity Apprentice.  Sure they get plenty of personal brand awareness, but if things go wrong it’s not pretty and surely damages some credibility. In the end the ladies won the Tim Tams challenge, $40k was donated to charity.

Watching television while trying to write is not that productive, but I hope you enjoyed my first blog post. I plan to write at least one article per week so check back soon.